Servicenow provides service management for every organization in your enterprise including IT, human resources, facilities, field service and more, also, surveys are a great tool… Read More »ServiceNow: How will be improved through the delivery of IT Service Management?
An architectural project is more than just drawings, materials and technical ability, priority is to utilize modern digital technologies to implement a profound and accelerating… Read More »IT&T Operating Model Design: What will the model be used for?
ETOM is intended to help your organization adapt to changes in technology, process, and methods without having to re-factor the management architecture to accommodate every… Read More »eTOM: What should be documented as part of every process?
Your enterprise architect is the one who should help your organization to operate as one, by working towards a common shared vision supported by a… Read More »eTOM: How is the Service catalog used to add value to the service provider organization?
Service Transition service management refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are… Read More »Service Transition: Where should your organization start to implement ITIL?