AdvantagesOfAHelpDesk

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Advantages Of A Help Desk

 

If you have never outsourced your help desk service, you might not be aware of the Advantages of a Help Desk solution to provide the following services:

  • Emergency coverage during times of large-volume support requirements
  • Support for new application roll-outs
  • Coverage for vacations and other personnel fluctuations
  • Extra resources to cover unplanned support emergencies
  • Supplemental support for your internal help desk
  • Extra support during mergers, acquisitions and other organizational transitions

           

Now by keeping the above points in mind let’s see these in more details. Advantages of a Help Desk are numerous as it has the tools to help you control costs, increase sale’s opportunities and customer satisfaction, and:

  • Coordinates interactions across all channels in “real time”  
  • Provides single view of the customer across the enterprise from sale’s lead to purchase to help desk support  
  • In depth customer management to acquire and retain customers and increases customer satisfaction   
  • Business and sale’s opportunities and lead development to improves sales team efficiency  
  • Customizable Sales Pipeline to manage leads to sales at every step   
  • Groups customers by keywords for profiling, sales and marketing campaigns, training and more  
  • Supports multi-message campaigns via e-mail, mail etc.  
  • Allows unlimited contacts per customer   
  • Advantages of a Help Desk solution has full, definable three tier system – organizations, departments, contacts – tiers are customizable

 

Advantages of a Help Desk include many other services which integrates with other client server applications for powerful data analysis like:

  • SQL based   
  • Deploys rapidly   
  • Active Directory Integration  
  • PDA Integration  
  • Data export to Excel and HTML  
  • “Drag and drop” files and attachments   
  • Text indexed database  
  • Microsoft Word merge for form letters, automatic e-mail responses and more  
  • Links to Crystal report writer   
  • Supports multiple site replication  
  • Supports major e-mail systems  
  • Outlook integration

Last but not the least the biggest Advantages of a Help Desk are that it supports worldwide data replication. Business and technical staff have access to them from anywhere in the world to all program data on portable computers or hand-helds even when they are not connected to the main database. They enable the staff to work while at a customer site or when there are no connections available to the corporate WAN or WEB.

HelpDeskJobDescription

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Meet the new face of sensational customer service! Faster and easier than ever, this revised edition is trusted worldwide by over 5000 IT professionals.

Help Desk Job Description

 

Help Desk Job Description is the list of task any helpdesk professional is supposed to complete. Whenever you wish to apply for any helpdesk job then you need to understand clearly Help Desk Job Description and Help Desk Job Specifications. Managing helpdesk can be an extremely complex and complicated undertaking.  Each facet of the exercise needs to be carefully considered and properly executed. There is little margin for error if full value is to be obtained. However, this need not be a trauma, or an adventure of blind exploration. The potential benefits are well documented, and strategic outsourcing is now mature enough for the path to have been trodden countless times previously. But how do you ensure that the lessons learned by others (sometimes the hard way) are put to good use? How do you ensure that you don’t re-invent the wheel repeatedly? How do you manage the whole exercise as effectively and efficiently as possible? The answer to these questions is the same… you need Helpdesk expert. So Help Desk Job Description should be written carefully, so that you can see those qualities in the candidate.

 

Some of the prime responsibilities covered in Help Desk Job Description are as:

  • Coordinates interactions across all channels in “real time”  
  • Provides single view of the customer across the enterprise from sale’s lead to purchase to help desk support  
  • In depth customer management to acquire and retain customers and increases customer satisfaction   
  • Business and sale’s opportunities and lead development to improves sales team efficiency  
  • Customizable Sales Pipeline to manage leads to sales at every step   
  • Groups customers by keywords for profiling, sales and marketing campaigns, training and more  
  • Supports multi-message campaigns via e-mail, mail etc.  
  • Allows unlimited contacts per customer   
  • Advantages of a Help Desk solution has full, definable three tier system – organizations, departments, contacts – tiers are customizable

 

Consultants Help Desk Job Description:

  • Are responsible for assisting all customers with their questions about any of our supported software and computing platforms to the best of his/her ability, in a professional and courteous manner.
  • Should always be willing to find answers to all questions addressed to them.
  • Should be ready to research questions using a variety of manuals and resources, and to work with other Consultants, CIT staff and affiliated consulting organizations in answering any customer’s question.
  • Should familiarize themselves with the research and information resources and knowledge bases at hand.
  • Should be willing to learn as he/she progresses in his/her position and as he/she is faced with new questions and situations.
  • Are expected to stay abreast of current news, system information, problems, changes and updates relevant to our user community.

 

Junior Consultant Help Desk Job Description: All Consultants start out as juniors upon completing their initial training. Juniors absorb a lot of information during their first few months while working at the Help Desk. Specific duties include: Problem Tracking, Phone Consulting, Voicemail Consulting, Walk-in Consulting, DropOff Consulting, and OnSite Consulting (B-Shifts) etc.