Service desk software allows businesses to automate and streamline the process of dealing with large volumes of customer queries, documenting feature needs and requirements is… Read More »Service Desk: What is so great about a help desk?
While data level access, controls access to specific records in each of the apps (leads, contacts, cases, etc), collaboration security is a similar concept and… Read More »CRM Systems: What security is provided to ensure the protection of data?
Enterprise engineering: Which product approaches and practices will help enterprises achieve higher levels of data integrity?
To meet the requirements of enterprise organizations, most service providers are investing in integrating. And also, with the improvement of the diversity of the institutional… Read More »Enterprise engineering: Which product approaches and practices will help enterprises achieve higher levels of data integrity?
If you provide access to good web-based self-service, and encourage your customers to make use of it, you reduce the need for service desk agents… Read More »Service Desk: What integrations are available for project management and help desk solutions?
The sales price is the total amount the seller requires to be paid for the product or service, internal promotional communications and engagement events that… Read More »Sales Engagement: Is help desk staff available during events?