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Digital Workplace Strategy: Do kpis used by cios decelerate digital business transformation?

In the digital age, organizations in every industry must unleash a new wave of innovation – or be disrupted by aggressive new competitors, digital transformation is the profound transformation of business and organizational activities, processes, competencies and models to fully leverage the changes and opportunities of a mix of digital technologies and their accelerating impact…

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Help Desk: How does call center agent tenure, training, & compensation affect efficiency and cross-selling performance?

Internal organizations would be organization employees and external organizations would be customers, the help desk support role will vary depending on your organization and overall systems environment and akin are the duties and activities common to most help desk positions. In particular, customer service and help desk programs provide employees with a fundamental knowledge of…