Service Catalogue: How can a chargeback process be accepted by the customers if the services are not documented and agreed?

Save time, empower your teams and effectively upgrade your processes with access to this practical Service Catalogue Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Service Catalogue related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

 

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The Toolkit contains the following practical and powerful enablers with new and updated Service Catalogue specific requirements:

STEP 1: Get your bearings

Start with…

  • The latest quick edition of the Service Catalogue Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals…

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 657 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Catalogue improvements can be made.

Examples; 10 of the 657 standard requirements:

  1. What percentage of user PCs and servers are included in a centralized software inventory/CMDB (configuration management database); which is populated by a software tracking tool?

  2. It operations management have been asked by a customer to carry out a non-standard activity, that will cause them to miss an agreed service level target. how should they respond?

  3. Do we have an understanding of customer usage of services and how this varies over time and is this part of our process?

  4. We utilize the Service Catalogue as the baseline, negotiate Service Level Agreements (SLAs) with the business

  5. We have defined a customer-facing Service Catalogue which details every service and service package offered

  6. What does the Service Transition stage employ to guide transitioning a change from design into operation?

  7. How can a chargeback process be accepted by the customers if the services are not documented and agreed?

  8. Which provides resources to resolve operational and support issues during Release and Deployment?

  9. Which software do we use that allows an administrator to create and publish a service catalogue?

  10. Who provides resources to resolve operational and support issues during Release and Deployment?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Service Catalogue book in PDF containing 657 requirements, which criteria correspond to the criteria in…

Your Service Catalogue self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Service Catalogue Self-Assessment and Scorecard you will develop a clear picture of which Service Catalogue areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Service Catalogue Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Service Catalogue projects with the 62 implementation resources:

  • 62 step-by-step Service Catalogue Project Management Form Templates covering over 6000 Service Catalogue project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Assumption and Constraint Log: Do the requirements meet the standards of correctness, completeness, consistency, accuracy, and readability?
  2. Team Performance Assessment: Does more radicalness mean more perceived benefits?
  3. Stakeholder Management Plan: Have Service Catalogue project management standards and procedures been established and documented?
  4. Initiating Process Group: Contingency planning. If a risk event occurs, what will you do?
  5. Schedule Management Plan: Is the Steering Committee active in Service Catalogue project oversight?
  6. Project Scope Statement: Is an Issue Management Process documented and filed?
  7. Activity Duration Estimates: Does a process exist to formally recognize new Service Catalogue projects?
  8. Project Scope Statement: Once its defined, what is the stability of the Service Catalogue project scope?
  9. Project or Phase Close-Out: What hierarchical authority does the stakeholder have in the organization?
  10. Team Directory: Decisions: Is the most suitable form of contract being used?

 
Step-by-step and complete Service Catalogue Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Service Catalogue project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix

2.0 Planning Process Group:

  • 2.1 Service Catalogue project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Service Catalogue project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Service Catalogue project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 Service Catalogue project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Service Catalogue project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Service Catalogue project with this in-depth Service Catalogue Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Service Catalogue projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Service Catalogue and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’

This Toolkit empowers people to do just that – whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc… – they are the people who rule the future. They are the person who asks the right questions to make Service Catalogue investments work better.

This Service Catalogue All-Inclusive Toolkit enables You to be that person:

 

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Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.