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HelpDeskManagerCert

Help Desk Manager Cert   Due to ever increasing demand and its utility Help Desk Managers are in great demand and hence Help Desk Manager Cert. Both Apple and Microsoft recently have unveiled help desk-focused certifications, a potential boon for end users who will have more places to turn to for competent help. Plus these…

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HelpdeskSLA

Helpdesk SLA   Helpdesk SLA (service level agreement) is loaded with many optional features. Actually Helpdesk SLA helps in decision making by helpdesk staff which is governed by service level agreements designed to best accommodate the needs and responsibilities of all constituencies/departments of the client. These features and services can easily be turned on and off…