Help Desk Institute


Help Desk Institute is an organization aimed at serving the help desk industry and support professionals with certification, training and information about trends and tools. Along with Help Desk and Call Center Certification training, Help Desk Institute also offers professional development seminars for computer support and training professionals.


These seminars address core competencies for Help Desk, Support Center, Contact Center, Call Center and Computer TrainingCenter professionals. Offerings include Help Desk Certification training, e-Support Strategies and Alternative Support Methods, Effective Leadership Skills , Service Level Management , IT Director seminars , Computer Troubleshooting Skills , e-Support Strategies , as well as customized Customer Service Skills, Advanced Customer Service Skills, Problem-Solving Techniques, and Presentation Skills for Computer Trainers.


Help Desk Institute expert consultants analyze your current support strategies and processes, streamline those processes, increase efficiencies, improve morale, retool your staff for greater proficiencies, recommend tools for lowered TCO and greater ROI, or reengineer your entire support process. Help Desk Institute also has various packages for trainees. They are various Help Desk Institute providing support and information about call center.


Help Desk Institute invites members of the media and analyst community to receive complimentary access to Help Desk Institute member-only Web site areas, which includes:


  • The Support Industry Practices Survey
  • Support Industry Salary Survey
  • Focus Books
  • White Papers
  • The HDI Help Desk Handbook
  • HDI Online Community Forums



Help Desk Institute also provides other valuable industry resources and publications that will assist you with your research and story development.


Hp Help Desk


Mobile HP Help Desk software OpenView service desk is an application pack dedicated for helpdesk and support group specialists who work out of office. HP Help Desk provides a remote connection to a database of service calls/tasks and to information about configuration items associated with them. Client application (Handheld Agent) works on PDA computers under the Palm OS Communication with the database taking place via synchronization server (Syncro Site) that is designed for a personal computer, with Microsoft Windows operating system. Its main aim is to pass the data from and to Service Desk/ITSM database.


How HP Help Desk work? At the beginning of the day, HP Help Desk specialist synchronizes his/her PDA Mobile Hp Help Desk with Service Desk database and receives service calls to resolve and tasks to be done. The specialist tries to resolve them one by one at user’s locations. From time to time he/she connects with Service Desk/ITSM database using a GSM phone to send information about results of his/her work and to receive new service calls. It is simple and yet so powerful.


The integrated service Hp Help Desk solution from Hp Help Desk OpenView employs best IT practices and processes to consolidate change, configuration and service level management into an integrated helpdesk. This process is for companies seeking a strategically pragmatic, rapid, value-driven approach to implementing a consolidated service-desk solution. In a consulting process keenly focused on rapid progress and results, a select team of senior IT professionals evaluate how the IT department runs. The evaluation is aimed at moving beyond a simple helpdesk and call-management process toward a consistent, best-practice methodology and consolidated management tool.


Key Benefits of HP Help Desk:


Strategic analysis and planning: Evaluate Hp Help Desk, problem resolution, change and configuration management

Establish service level objectives, measurement and reporting

Establish systematic linkages between users, IT services, infrastructure components and IT resources


Rapid deployment: Structure a methodology and specific product recommendations to deploy a consolidated service desk solution. Drive process coordination between network, system, and application IT departments Enable IT to formally establish, measure and report service levels.


Extensive, proven experience: For HP Help Desk more than 135,000 deployments worldwide. Proven results including seamless implementation and dramatically improved ROI. Success with extremely rapid deployment for information-critical organizations


Product information:

  • Performance manager/monitor/agent
  • Operations for UNIX
  • Operations for Windows
  • Service desk
  • Web services management