HelpdeskSolutions
Helpdesk Solutions Before discussing Helpdesk Solutions, we should understand that Helpdesk Solution is a term used to demonstrate the finality of any business or… Read More »HelpdeskSolutions
service requests
helpdesksoftware
Tracking issues and help desk inquiries can be a virtual nightmare without the right tools. Whether your organization is small, medium or large, keeping issues… Read More »helpdesksoftware
IncidentManagement
The primary goal of the Incident Management process is to restore normal service operation as quickly as possible and minimise the adverse impact on business… Read More »IncidentManagement
BenefitsofIncidentManagement
The major benefits to be gained by implementing an Incident Management process are as follows: – For the business as a whole: – Reduced business impact of… Read More »BenefitsofIncidentManagement
TheHelpDesk
With the 10 ITIL processes managing the IT Service Delivery, there has to be a physical point of contact with the customers. A place in… Read More »TheHelpDesk