If you provide access to good web-based self-service, and encourage your customers to make use of it, you reduce the need for service desk agents… Read More »Service Desk: What integrations are available for project management and help desk solutions?
Incidents or problems that cannot be solved by the service desk are escalated further as stipulated by the incident management process, itsm positions it services… Read More »Service Desk: Is tech part of the problem or the solution?
IT Service Desk: How do you typically stay in the information loop and monitor your staffs performance?
Stay abreast of trends in service desk operations, management, technologies, sourcing, policies, procedures and other external changes that could have an impact on service desk… Read More »IT Service Desk: How do you typically stay in the information loop and monitor your staffs performance?
Organizations utilize the tools to provide around-the-clock support for customers, visitors, and employees to access information, customer self-service software provides a platform for end users,… Read More »Service Desk: Do you know what software tools organization systems actually want?
Organizations with the best customer service have strong communication between all organizations, as a central component of your customer service or IT service, your chatbot… Read More »IT Service Desk: How would you handle a customer who used abusive language?