Orchestrate seamless service experiences to support your customers throughout entire journey, your service desk is one of your most direct, and usually honest, interaction points… Read More »Service Desk: How do you control administrator access to the service?
When you are restructuring your organization to improve costs, quality, service, or speed, your non-core business functions may get pushed aside, understand how changes in… Read More »Service Desk: How many services do you plan on selling for that infrastructure?
Service Desk: When evaluating help desk efficiency, one of the areas to look at is how automated is your help desk?
In-store employees must be friendly, omni-channel customer service must be consistent across channels, and call center agents must be knowledgeable, while implementation, system details, and… Read More »Service Desk: When evaluating help desk efficiency, one of the areas to look at is how automated is your help desk?
Customer service reports provide an overview of all customer service requests so you can keep track of the trends, which allow you to identify areas… Read More »Service Desk: Does the provider carry out help desk tests?
As the name suggests, all customer service skills involve direct contact with your customers, you are your IT service desk, your network operations team, your… Read More »IT Service Desk: How have you improved your ability to deliver exceptional customer service?