All help desk personnel need excellent problem-solving, communication and interpersonal skills. Along with patience, a customer-friendly attitude and the ability to work in a team… Read More »Service Desk: What are the various roles of help desk and installation technicians?
For account servicing requests, you may send your customer service team a secure. Impeccable Customer Incident reporting may be an option in your IT service… Read More »Service Desk: Does your product have a problem management solution?
In order to have successful customer service throughout the process of manufacturing, distribution, and the end result of a customer purchase, it must first start… Read More »Service Desk: What would have to change to implement the request?
Service Desk: How will the competitive landscape change by the time your product/service enters the market?
Due to shrinking budgets and increasing IT demands, organizations are moving towards IT process automation which will help to improve service desk efficiency, meet SLAs… Read More »Service Desk: How will the competitive landscape change by the time your product/service enters the market?
More organizations are using technology to handle customer service in an efficient and cost-effective way, and the same rights of set-off apply, also, while data… Read More »Service Transition: How many generations of data must be retained?