When you are restructuring your organization to improve costs, quality, service, or speed, your non-core business functions may get pushed aside, understand how changes in… Read More »Service Desk: How many services do you plan on selling for that infrastructure?
Customer service reports provide an overview of all customer service requests so you can keep track of the trends, which allow you to identify areas… Read More »Service Desk: Does the provider carry out help desk tests?
Service Desk becomes easy to set a single point of communication with your customers – a great looking portal which allows you to organize the… Read More »Service Desk: What are your timeline and budget for help desk software?
You need affordable systems that you can rely on to run your business, systems that support the applications you need, protect your data, and help… Read More »Citrix XenServer: Do you want the help desk phone to stop ringing?
The service desk acts as a single point of contact between the IT organization and the business for all incident reports, service requests, change notifications,… Read More »Service Desk: How many calls does your help desk receive monthly?