Uncategorized

Service Desk: How many services do you plan on selling for that infrastructure?

When you are restructuring your organization to improve costs, quality, service, or speed, your non-core business functions may get pushed aside, understand how changes in your infrastructure may affect IT services and business processes, giving you the insight to make informed decisions and avoid costly downtime. Also, real-time metrics and KPIs are critical for you…

Uncategorized

Service Desk: How many calls does your help desk receive monthly?

The service desk acts as a single point of contact between the IT organization and the business for all incident reports, service requests, change notifications, and any other necessary communications, technical support (often shortened to tech support) refers to services that entities provide to users of technology products or services, usually, customer service representatives are…