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IT Service Desk: What are the advantages, if any, of establishing team goals as opposed to individual goals?

Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews preparing and completing action plans implementing production, productivity, quality, and customer-service standards identifying and resolving problems completing audits determining system improvements implementing change. Who These services are designed for and inspired by organizations just like you who run small to…

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IT Service Desk: What role does leadership play for a supervisor or manager?

Service quality has now become a differentiating factor between your organization success and failure because it affects customer retention, loyalty and overall satisfaction with your organization and product, since your employees become the face of the brand and each person has a role to play in your organization bottom line through customer interactions, it is…

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IT Service Desk: How do you get your employees involved in own evaluation?

Many variables affect staffing ratios, and no single industry-standard benchmark for an IT service desk staffing ratio is appropriate for all organizations, desk manuals can be developed by you and, or your employee and should be easily accessible. To summarize, incident management involves restoring normal service operation as quickly as possible in order to minimize…