Whenever you build a larger piece of software, you will have dependencies to other systems, another type of programming you may hear referred to is… Read More »CRM Systems: How important is the programming language for innovative software development?
Basically, the help desk aims to provide useful information to customers about products and services that will solve problems, excellent communication and diagnostic skills, consistently… Read More »Service Desk: What is the output of the help desk?
The goal of enterprise architecture is to create a unified IT environment across the firm or all of the firms business units, with tight symbiotic… Read More »Enterprise Architecture: Where is the security architecture?
You have to plan to an appropriate level of detail to allow you to manage project risk by estimating the time, resources, cost and other… Read More »eTOM: Which lifecycle phase processes have you implemented or are you planning?
ETOM is intended to help your organization adapt to changes in technology, process, and methods without having to re-factor the management architecture to accommodate every… Read More »eTOM: What should be documented as part of every process?