You are your IT service desk, your network operations team, your cloud operations team, your tech support – whatever IT support services you need to… Read More »Service Desk: Does the option to purchase professional services provide a material right to the customer?
Help desk management services provide centralized information and support management service to handle a companys internal or external queries and operational problems about IT-related processes,… Read More »Service Desk: Are the calls to the help desk coming mostly from new users or from experienced users?
Maybe you can give your customers better, faster service with more advanced channels, the software offers multi-channel support, automation tools, gamification, and self-service portals to… Read More »Service Desk: How can the help desk administer the access point with the default settings?
When you have proper tiers set up in your help desk support, it helps allocate support resources to meet customer needs, customer service standards are… Read More »Service Desk: Do you have an effective help desk process in place?
Service Desk becomes easy to set a single point of communication with your customers – a great looking portal which allows you to organize the… Read More »Service Desk: What are your timeline and budget for help desk software?