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Enterprise engineering: Which product approaches and practices will help enterprises achieve higher levels of data integrity?

To meet the requirements of enterprise organizations, most service providers are investing in integrating. And also, with the improvement of the diversity of the institutional environment, it is the environment of more complex enterprises, which will increase the difficulty and cost of enterprise management, affect the accuracy of relevant corporate decision-making, and bring certain resistance…

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Service Desk: How will the competitive landscape change by the time your product/service enters the market?

Due to shrinking budgets and increasing IT demands, organizations are moving towards IT process automation which will help to improve service desk efficiency, meet SLAs and reduce costs, automation rules perform actions in your service desk based on specific triggers and conditions. By the way, more organizations are using technology to handle customer service in…

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Service Desk: What ITIL process should be set up in order to provide good insight into consequences?

The purpose of the IT service continuity management process is to support the overall business continuity management (BCM) process by ensuring that, by managing the risks that could seriously affect IT services, the IT service provider can always provide minimum agreed business continuity-related service levels, efficiency when it comes to processing incidents and service requests…

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Service Desk: What ITIL process should be set up in order to provide good insight into consequences?

The purpose of the IT service continuity management process is to support the overall business continuity management (BCM) process by ensuring that, by managing the risks that could seriously affect IT services, the IT service provider can always provide minimum agreed business continuity-related service levels, efficiency when it comes to processing incidents and service requests…