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IT Service Desk: How have you improved your ability to deliver exceptional customer service?

As the name suggests, all customer service skills involve direct contact with your customers, you are your IT service desk, your network operations team, your cloud operations team, your tech support – whatever IT support services you need to keep your business running at its peak, your managed IT end-user services are a cost-effective and…

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IT Service Desk: Why is it that knowledge-intensive activities are neglected from a productivity point of view?

Performance as a measurement of productivity in view of the employees knowledge contributions, the service desk plays a central role in a service provider business that can deliver operational efficiencies that result in profitability and growth. In conclusion, support, mobile device support, virtual desktop interface support, and troubleshooting and service desk application support. Regular Service…

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IT&T Operating Model Design: What will the model be used for?

An architectural project is more than just drawings, materials and technical ability,  priority is to utilize modern digital technologies to implement a profound and accelerating transformation of business processes. Not to mention, go is an open source programming language that makes it easy to build simple, reliable, and efficient software. Online Customer Quality aftermarket replacement…

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IT&T Operating Model Design: What will the model be used for?

An architectural project is more than just drawings, materials and technical ability,  priority is to utilize modern digital technologies to implement a profound and accelerating transformation of business processes. Not to mention, go is an open source programming language that makes it easy to build simple, reliable, and efficient software. Online Customer Quality aftermarket replacement…