You might have noticed or experienced that each time, you trade a bit of an increase in workflow complexity for an increase in the capabilities… Read More »IT Capabilities: Do you have the capabilities to support workflow applications?
The help desk support role will vary depending on your organization and overall systems environment and akin are the duties and activities common to most… Read More »Help Desk: How many years of experience do you have in IT/call center/customer service/other management?
Resources and capabilities that are valuable, rare, costly to imitate, and non-substitutable form the basis of your organization core competencies, and the goal is to… Read More »IT Capabilities: How should your resources and capabilities be allocated?
Business performance management is a software-oriented business intelligence system that some see as the new generation of business intelligence, though the terms are used interchangeably… Read More »Help Desk: Will the exchange call center be responsible for establishing a po box and business reply envelope account for consumers to send documents to the exchange for processing?
Regardless of what type of help is being provided, the goal of a service desk is to deliver high-quality service to customers in a timely… Read More »Help Desk: Which elements of the call center Customer Journey best predict likelihood to recommend?