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Service Desk: How can the help desk administer the access point with the default settings?

Maybe you can give your customers better, faster service with more advanced channels, the software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support, also, without the service desk, users will contact support staff without the limitations of structure or prioritization. Seamless Service Get alerted to IP conflicts,…

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RSA SecurID Technology: How do you use Multi-Factor Authentication?

When it comes to choosing the right authenticator to balance your security, total cost of ownership and end-user security needs, you need options and flexibility. Unexpected Technology Users authenticate using authentication factors which may broadly be something the user is (biometric), knows (secret) or has (a device), it is also easier to prevent a departing…

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Service Desk: How many calls does your help desk receive monthly?

The service desk acts as a single point of contact between the IT organization and the business for all incident reports, service requests, change notifications, and any other necessary communications, technical support (often shortened to tech support) refers to services that entities provide to users of technology products or services, usually, customer service representatives are…

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Service Desk: What is your policy for providing continuous service during planned system changes?

The service desk is one of the most important functions in ITIL, providing a single point of contact for all issues related to ITSM processes and a streamlined communication channel between end-users, customers, and the IT staff, there, a typical service desk manages incidents (service disruptions) and service requests (routine service related tasks) along with…