Maybe you can give your customers better, faster service with more advanced channels, the software offers multi-channel support, automation tools, gamification, and self-service portals to… Read More »Service Desk: How can the help desk administer the access point with the default settings?
When it comes to choosing the right authenticator to balance your security, total cost of ownership and end-user security needs, you need options and flexibility.… Read More »RSA SecurID Technology: How do you use Multi-Factor Authentication?
Service Desk becomes easy to set a single point of communication with your customers – a great looking portal which allows you to organize the… Read More »Service Desk: What are your timeline and budget for help desk software?
The service desk acts as a single point of contact between the IT organization and the business for all incident reports, service requests, change notifications,… Read More »Service Desk: How many calls does your help desk receive monthly?
The service desk is one of the most important functions in ITIL, providing a single point of contact for all issues related to ITSM processes… Read More »Service Desk: What is your policy for providing continuous service during planned system changes?