Web Based Help Desk
The concept of the Web Based Help Desk is to provide a proper framework for the supply of support services to clients. Web Based Help Desk can exist within an organization to provide IT or other technical support to the business’ employees or to provide support to the business’ customers. Alternatively, a business may contract-out the provision of Web Based Help Desk services to a third-party.
The framework in which Web Based Help Desk operates differs from previous ‘models’ of support services in the following ways:
- Well-advertised and recognized point-of-access for clients (telephone number, e-mail contact, website)
- Documented mission statements, call management procedures, customer service standards and quality assurance
- Professional support personnel trained in the range of competencies required
- Use of Information and Communication Technology (ICT) to implement and manage support calls
The Web Based Help Desk is the ticketing system used by Office of Information Technology (OIT) staff to monitor progress on customer cases. With this system, it is possible for multiple staff members to work on one case at different times, and keep each other updated.
Each ticket gets a case number. This is an 8-digit number, and can be used to search for any cases on the Web Based Help Desk ticketing system. If a customer has an issue, and has a ticket set up, they will then receive an E-mail with the case number, and case information. The customer will also receive an E-mail every time the case gets updated, and finally, an E-mail when the case is closed.
The Help Desk Online (HDO) system is a Web-based Help Desk interface. It allows you to directly submit requests for technical support, via your internet browser, to the Technology Help Desk. The progress of a request submitted through Web Based Help Desk will be automatically e-mailed to you, as it is updated by the Help Desk. You may also view the progress, review the case information, and add additional comments as the support work continues, via Web Based Help Desk.
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Helpdesk Ticket System
A Helpdesk Ticket System allows assigning problem reports, called “tickets,” with which to track a user or customer issue, such as product defects or product returns. A Helpdesk Ticket System greatly speeds resolution of end-user and customer issues by automating the process, thus ensuring that the steps needed to solve a problem are taken.
A Helpdesk Ticket System is just one element of an overall helpdesk software solution. Other components include tools to track the tickets as well as reporting capabilities to help a customer service organization determine whether it is meeting its goals. AIM is the leading independent developer of web-based software solutions that integrate the industry’s best Helpdesk Ticket System with trouble tracking and reporting capabilities.
Helpdesk Ticket System is the phrase used to describe an electronic document that contains information about a request for assistance from a customer or internal end user. Such a ticket allows a customer service organization to better track and resolve issues such as defective products, software bugs, and the like.
The information on a Helpdesk Ticket System is routed and tracked by a Helpdesk Ticket System as it is dealt with by support staff. The ticket is assigned a unique ID number, so it can easily be followed through the system. AIM offers two of the industry’s best helpdesk ticket tracking solutions with it
Helpdesk Ticket System software allows organizations to assign a problem report, called a “ticket,” which it uses to track user or customer issues, such as product defects or returns. A helpdesk ticket software program in Helpdesk Ticket System ensures that specific steps are taken to solve a problem, thus speeding resolution of end-user and customer issues.
Helpdesk Ticket System software is a single aspect of an overall helpdesk software solution. Other components include tools to alert support reps when new tickets are entered into the system as well as reporting capabilities to help a customer service organization determine whether it is meeting its goals. AIM is the leading independent developer of web-based CRM solutions that integrate the industry’s best Helpdesk Ticket System software capabilities.