Uncategorized

Service Desk: How successful are you at permanently resolving incidents?

Your service desk can solve akin issues by creating a service catalog item, complete with workflows and automatic notifications for different organizations to complete different tasks, address and resolve basic incidents and requests, logs all incidents and requests, engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope…

Uncategorized

TOGAF: What is the Enterprise Life Cycle?

TOGAF is comprised of strategy, process, and technology to effectively manage information which, when combined, drives improved control over information in your enterprise, thereby, the operating cycle is the average period of time required for your organization to make an initial outlay of cash to produce goods, sell the goods, and receive cash from customers…