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ComputerHelpdeskStories

Computer Helpdesk Stories   The IT Help Desk is a single point of contact for all of your technology-related problems or questions. Common Calls into an IT help desk contains technology related problems and problem solving. Common Calls into an IT Help Desk serves as a centralized reporting and referral system designed to dispense information,…

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HelpDeskStatistics

Help Desk Statistics   Help Desk Statistics play a very important role in success of any helpdesk company. A critical analysis of these Help Desk Statistics is required to make some strategic actions or strategies. So what constitute these Help Desk Statistics? Anything which is of some use to your client and your company! Like…

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HelpDeskTools

Every organisation uses tools to support the IT organisations in delivering the services and performing the processes. The type of tool you need, is fully dependent on what you want to get out of it.   For small organisations, the tool can be an Excel Spreadsheet. This can be more than sufficient. For larger organisations,…