ITSM service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are… Read More »ITSM: How do you influence culture through lean and ITSM (IT Service Management)?
Operational Readiness Review service management (itsm) is the process of designing, delivering, managing, and improving the Operational Readiness Review services your organization provides to its… Read More »Operational Readiness Review: Is the business recovery process for the service tested regularly by operations?
In addition to supporting users daily IT issues, the helpdesk will also highlight recurring IT problems, enabling organizations to identify and fix the root cause… Read More »IT Service Desk: What service desk, help desk and/or problem management software are you using?
For a service organization, quality control of employee attitude and performance is pretty much the equivalent of product quality control for a manufacturer, service-level credits,… Read More »IT Service Desk: What business units outside IT are employing Service Management?
Design coordination ensures the consistent and effective design of new or changed IT services, service management information systems, architectures, technology, processes, information and metrics, when… Read More »IT Service Desk: What is the impact of a high abandon rate in a Service Desk?