Uncategorized

IT Service Desk: What are the current SLAs for the service desk?

Element, fault and performance management, combined with careful analytics, provide critical inputs for smooth day-to-day service delivery in a multilayered network, slas record a common understanding between service providers and customers about services, responsibilities, performance timelines, and a number of other things depending on the sla, also, with tools for managing your emails, staff, and…

Uncategorized

Service Level Management and SLA: Are you about to implement Incident, Problem and Service Level Management?

An incident interrupts normal service, a problem is a condition identified through a series of multiple incidents with the same symptoms, features include facilities management, an agile service desk, it service management, employee relations, and your enterprise service desk for managing inter-organizational relationships and service requests, there, having an incident management capability in place contributes…