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HelpDeskSoftwareReviews

Help Desk Software Reviews   No doubt Help Desk Software Reviews is very tough task, because they all differ in different parameters like cost, usability, functions, availability, dependability and much more. The list of Help Desk Software Reviews and comparison can go beyond number of pages. The key component of any support mechanism in Help…

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acdsystems

Automatic call distribution systems are the heart of inbound call centers. ACD systems are call routing utilities for incoming calls and can be even used to route calls originated by our predictive dialer to the next available agent. A phone system comes with a complete automatic call distribution system for call routing. An ACD system and…

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IncidentHandling

Throughout the Incident lifecycle, nearly all specialist IT groups will handle an Incident at some stage. To do this efficiently and effectively requires a formal approach. This facilitates the timely identification of problems.   A way of tracking back is required. It is recommended that the Incident records should be held on the same Configuration…

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ITServiceManagement

Most organisations now understand the benefits of having Information Technology (IT) throughout their corporate structure. Few realise the potential of truly aligning the IT department’s objectives with the business objectives. More and more organisations start to recognize IT as being crucial to the service delivery to their customers. When the IT services are crucial to…

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HelpdeskBestPractice

Helpdesk Best Practice   There are many consultancy companies which can help in Helpdesk Best Practice.   Deliverables for Helpdesk Best Practice consultancy: A report into current Helpdesk activities, detailing how they could be changed to achieve Helpdesk best practice. Issues considered include staff levels, staff deployment, outline workflow analysis, organizational structure analysis, customer relations,…