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callcenterjobs

Size of the Industry: There are 69,500 call centers in the US, growing to approximately 78,000 in 2003. Dr. Jon Anton, Benchmarking Study, 1998. There are approximately 7,000,000 agents now working in 70,000 call centers in the US, with an annual growth rate of up to 20% in agent positions. Davox, citing F.A.C./Equities, 1998. Average…

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callcenteroperations

What is a Call Center? Let’s face it, not everyone knows what a call center is. When was the last time someone asked what you did and you said “I work in a call center” and the response you got back was a look like you had antennae growing out of your head! Here is a definition…