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IT Service Desk: Is there a system in place for clients to give feedback about your organizations performance?

Customer service representatives are the first point of contact for your customers, acting as the face of your organization and driving loyalty, retention and acquisition, open source software is very flexible as you should allow system users to add new features, fix bugs and even modify processes to suit the business model. So then, through…

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SCCM: What is your current Knowledge Management tool for the Help Desk?

Originally introduced to replace spreadsheets and assist help desk professionals in solving customer issues, akin systems are now the backbone of many help desk operations around the world, knowledge management initiatives must be developed with an understanding of front-line issues, to ensure that suitable techniques and approaches are used, similarly, due to budget cuts and…

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ITSM: How do you use ITSM with Customer Service Management?

Structured approach to service management also brings IT into alignment with business goals, standardizing the delivery of services based on budgets, resources, and results, through a clear ITSM strategy, your organization is able to approach service delivery more professionally and hence ensure customer satisfaction, also, integrating ai technology in it service management (itsm) will create…

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IT Service Desk: Who is the technical contact and/or project manager for the service desk and desktop support services?

Put in place some form of service level management by establishing the services provided by your helpdesk or service desk and aligning your IT provision more closely with the broader requirements of the business, help desk management services provide centralized information and support management service to handle a companys internal or external queries and operational…